Shipping Policy

Last updated: January 21, 2026

Processing & Delivery Times

All Gemiria jewelry is custom-made to order. Your total delivery time includes production time + shipping time.

Production time: 2–5 days
Your piece is handcrafted and quality-checked before shipping.

Shipping time: Most orders arrive within:

• Western Europe (Germany, France, Netherlands, Belgium): 7–14 days typically
• UK & Southern Europe (Spain, Italy, Portugal): 10–21 days typically
• Eastern Europe & Scandinavia: 14–28 days typically
• North America: 12–26 days typically
• Asia & Oceania: 14–35 days typically
• Rest of World: 14–35 days typically

Total delivery: Most customers receive their jewelry within 7–28 days from order date. Remote regions or customs delays may extend delivery up to 40 days.

All timeframes are estimates in business days and may vary due to customs inspections, peak seasons, or carrier delays beyond our control.

Tracking included: You'll receive real-time updates via email the moment your order ships.

Shipping Costs

• Standard Shipping: €4.90 flat rate worldwide (or equivalent in your currency)
• Free Shipping: On orders €50 and above (or equivalent in your currency - our free shipping threshold is based on €50 EUR)

This amount is automatically displayed in your local currency throughout the site. Shipping fees are shown at checkout.

Shipping Zones

We ship worldwide.
If your country is not available at checkout, contact us at info@gemiria.com.

Customs duties or import taxes (if applicable in your country) are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your package using the carrier’s website.

Lost or Damaged Packages

If your package is lost or damaged in transit when shipped with a carrier offered at checkout, we will help resolve the issue.

For EU/UK customers, risk of loss transfers only upon delivery.
For customers outside the EU/UK, local consumer law applies.
Regardless of destination, we always assist in investigating lost or damaged packages and may offer a replacement or refund once the issue is confirmed.

If you believe your package is lost, contact us at info@gemiria.com.

Shipping Delays

Delivery times are estimates and may be extended due to:

• Customs processing

• Carrier delays

• Weather or natural events

• High-season workloads

If your order is significantly delayed, please contact us.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We cannot modify addresses after your order enters production (usually within 24 hours).

If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.

Questions?

For shipping inquiries, contact us at info@gemiria.com.