Refund & Return Policy

Last updated: February 26, 2026

Our Commitment to You

We stand behind every Gemiria piece. Each order is custom-made and carefully quality-checked before shipping. If your jewelry arrives damaged, defective, or incorrect, we will make it right with a free replacement or a full refund.

As all Gemiria jewelry is custom-made to order and internationally fulfilled, please review this policy carefully before placing your order.

Custom & Personalized Jewelry

Gemiria specializes exclusively in made-to-order, personalized jewelry created specifically with your chosen name, text, characters, font, and size.

We accept returns for defective, damaged, or misprinted items within 14 days. Due to the highly personalized nature of our handcrafted items, we review buyer's remorse returns on a case-by-case basis.

Under EU Consumer Rights Directive Article 16(c), personalized goods made to a customer’s specifications are exempt from the standard right of withdrawal.

This exemption does not affect your rights if:

• The item arrives damaged or defective

• We made an error in production (wrong name, wrong finish, wrong product)

• The item is materially different from what was ordered

In these cases, we will offer a free replacement or a full refund.

How to Report a Defective or Incorrect Item

If your item arrives damaged, defective, or incorrect, please contact us at info@gemiria.com within 14 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once approved, we will provide clear instructions for the next steps.

Return address (if required):
Danley-Global Bt.
Leonardo da Vinci street 15/A
Budapest, 1082
Hungary

Items sent back without prior approval may not be accepted.

Return Shipping Costs (Approved Defect Cases Only)

For approved cases involving defective, damaged, or incorrect items:

• Return shipping is fully covered by Gemiria

• We provide a prepaid return label at no cost

Returns for reasons other than defects or production errors are not accepted for personalized items.

Delivery Timing Note

Most customers receive their jewelry within 10–28 days from the order date, including production and shipping.
In rare cases, delivery may take longer due to customs processing or remote delivery locations.

This delivery timing does not affect your right to report defective or incorrect items within the timeframe stated above.

Non-Returnable Items

The following items are not eligible for return:

• Custom and personalized jewelry (except in cases of defects, damage, or production errors)

• Sale or clearance items

• Gift cards

• Items without proof of purchase

Exchanges

We do not offer direct exchanges.

If a replacement is needed due to a defect or error, it will be handled under our defective-item policy at no cost.
For all other cases, customers may place a new order.

Refund Process

Once a returned item (if required) is received and inspected:

• You will be notified by email of approval or rejection

• Approved refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

Please allow additional time for your bank or card provider to complete processing.

If more than 15 business days have passed since approval without receiving a refund, please contact info@gemiria.com.

Warranty Claims

All Gemiria jewelry includes a lifetime warranty covering:

• Manufacturing defects

• Premature tarnishing or discoloration

• Structural issues such as chain or clasp failure under normal wear

Warranty claims are handled separately from returns and apply to issues that arise after delivery.

To start a warranty claim, contact info@gemiria.com with your order number and photos of the issue.

This commercial warranty is provided in addition to your statutory consumer rights under EU and Hungarian law.

Questions

For any questions regarding returns, refunds, or warranty claims, contact us at:
info@gemiria.com