Refund & Return Policy

Last updated: October 27, 2026

If a Gemiria piece arrives damaged, defective or made with the wrong name or finish, we remake it and ship it to you again for free, and in most cases there is no need to send it back. If we ever can't put it right, we refund you in full. Because every piece is personalized for you, no refunds are given if you simply change your mind, an exemption written into consumer law for custom-made goods. The full detail is below.

Our Commitment to You

We stand behind every Gemiria piece. Each order is custom-made and carefully quality-checked before shipping. If your jewelry arrives damaged, defective, or incorrect, we will remake it and ship it to you free of charge. If we cannot put it right, we will refund you in full.

As all Gemiria jewelry is custom-made to order and internationally fulfilled, please review this policy carefully before placing your order.

Custom & Personalized Jewelry

Gemiria specializes exclusively in made-to-order, personalized jewelry created specifically with your chosen name, word, date, characters, font, and size.

Because every piece is made to order just for you, returns for a change of mind are not accepted. Under EU Consumer Rights Directive Article 16(c), personalized goods made to a customer's specifications are exempt from the standard right of withdrawal.

14K Solid Gold pieces follow exactly the same rules. Each one is made from gold bought for your order and carries your name, so it can never be resold, and a change of mind is not something we can refund.

This exemption does not affect your rights if:

  • The item arrives damaged or defective
  • We made an error in production (wrong name, wrong finish, wrong product)
  • The item is materially different from what was ordered

In these cases, we will remake your item and ship it to you free of charge, and if we cannot put it right, refund it in full.

Order Changes & Cancellations

Every piece is made to order and personalized with the name, word, date, characters or design you choose, so no refunds are given if you simply change your mind after placing your order.

Within 12 hours of purchase, you can edit your order (text, spelling, font, finish or size) free of charge, or, if you would rather not go ahead, we will turn its full value into store credit with no expiry date. After 12 hours your piece is in production and the order can no longer be changed or cancelled. To edit your order or request store credit, contact info@gemiria.com with your order number.

The legal basis and your statutory rights are set out in section 3 of our Terms of Service.

How to Report a Damaged, Defective or Incorrect Item

  • Damage in transit or an incorrect item (wrong name, finish or product): please contact us within 14 days of delivery.
  • Manufacturing defects that appear later are covered by our warranty below and, for EU customers, by the 2 year legal guarantee of conformity. Please let us know within 2 months of noticing the defect.

Email info@gemiria.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos or a short video of the piece and its packaging

In most cases there is no need to send the piece back. We may ask for additional photos or video or, in some cases, for the piece itself to be returned before we remake it.

Return address (only if we ask you to return a piece):
Danley-Global Bt.
Leonardo da Vinci street 15/A
Budapest, 1082
Hungary

14K Solid Gold: for a solid gold piece we always ask for it back first. We send you a prepaid, insured FedEx label, and once it reaches us we repair it, or remake it if it cannot be repaired.

Items sent back without prior approval may not be accepted.

Return Shipping

If we ask you to send a piece back, return shipping is fully covered by Gemiria and we provide a prepaid return label.

Personalized items cannot be returned for reasons other than damage, defects or production errors.

Made to size rings. An 18K Gold Vermeil ring is made to the ring size you choose and carries the name you submitted, which means it cannot be resized and cannot be resold. A size change is therefore not an exchange or a refund we are able to offer. This does not affect your rights on anything that is our error: a defect, damage in transit or a production mistake is still a free remake, or a full refund if we cannot put it right, reported as described above.

Delivery Timing Note

Most customers receive their jewelry within 2 to 4 weeks from the order date, including production and shipping. The arrival window shown at checkout and in your order confirmation is an estimate based on carrier transit times, not a guaranteed delivery date.
In rare cases, delivery may take longer due to customs processing or remote delivery locations.

If your order has not arrived within 30 days of purchase, write to us at info@gemiria.com and we will trace it for you. If it is lost, we will remake it and ship it again free of charge, or refund you in full.

This delivery timing does not affect your right to report damaged, defective or incorrect items as described above.

Non-Returnable Items

The following items are not eligible for return:

  • Custom and personalized jewelry (except in cases of defects, damage, or production errors)
  • Gift cards
  • Items without proof of purchase

Exchanges

We do not offer direct exchanges.

If a remake is needed due to damage, a defect or our error, it is handled as described above at no cost to you.
For all other cases, customers may place a new order.

Refund Process

When a refund is approved (and, if we asked for it, the returned piece has arrived):

  • You will be notified by email
  • Approved refunds are processed within 5 to 7 business days
  • Refunds are issued to the original payment method

Please allow additional time for your bank or card provider to complete processing.

If more than 15 business days have passed since approval without receiving a refund, please contact info@gemiria.com.

Warranty Claims

Gemiria jewelry in our Gold, Rose Gold and Rhodium Silver finishes and in 14K Solid Gold includes a 10 year warranty.

Jewelry in our 18K Gold Vermeil finish includes a 2 year warranty.

They cover:

  • Manufacturing defects
  • Premature tarnishing or discoloration (plated finishes and vermeil)
  • Structural issues such as chain or clasp failure under normal wear

Warranty claims are handled separately from returns and apply to issues that arise after delivery. Damage caused by misuse, accidents or improper care is not covered.

To start a warranty claim, contact info@gemiria.com with your order number and photos of the issue.

This commercial warranty is provided in addition to your statutory consumer rights under EU and Hungarian law.

Questions

For any questions regarding returns, refunds, or warranty claims, contact us at:
info@gemiria.com