Help centre

Frequently Asked Questions

All your answers, before a name, a word or a memory becomes something you can hold close.

ORDERING & CUSTOMIZATION

How do I customize my jewelry?

Choose your font, your finish and your size. Then type the name in the custom field and the live preview shows your design as you type. Each piece forms uniquely based on how your specific letters connect, so yours is one of a kind. Names can be written in six alphabets: Latin with full diacritics, Arabic, Hebrew, Korean Hangul, Japanese and Cyrillic.

Most pieces come in four finishes: Gold · 18K Plated, Silver · Rhodium Plated, Rose Gold · 18K Plated, and 18K Gold Vermeil. Our K-pop pieces come in the three plated finishes.

What languages and scripts do you support?

We work in six alphabets, which between them write well over 200 languages. Your name is crafted exactly as written, with the correct characters and accents.

  • Latin (for English, Spanish, French, German, Italian, Portuguese, Croatian, Hungarian, Polish, Czech and every other Latin based language, with full diacritics: á, é, ñ, ü, ő, ć, ž and more)
  • Korean Hangul (full syllable blocks, authentic Korean characters)
  • Arabic (right to left, with letters joined the way the name is really written)
  • Hebrew (right to left, in authentic Hebrew letters)
  • Cyrillic (for Russian, Ukrainian, Serbian, Bulgarian and every other Cyrillic based language)
  • Japanese (Hiragana, Katakana and Kanji; a Western name in Kanji is reimagined by its sound)

Pieces with a script in their name, like the Custom Arabic Name Necklace, are made in that script. Our other pieces take any of the six, and on pieces with more than one name, each name can be in a different alphabet.

What if I make a spelling mistake?

Check your order confirmation email as soon as it lands. If you spot an error, email info@gemiria.com straight away with your order number. We can change it within 24 hours of ordering, as long as your piece has not gone into production. Once it is being made, the name is set.

For Arabic, Hebrew, Korean, Japanese and Cyrillic, the live preview shows the exact letterforms as you type, and you can edit the spelling or type the name straight in its own alphabet. What you see in the preview is exactly what we make, so please take a moment to check it before you order.

Can I order in bulk for events or gifts?

Yes! For orders of 10+ pieces, email info@gemiria.com with your requirements. We will put a quote together and can coordinate matching designs for weddings, concerts, team events, or corporate gifts.

Do you offer gift wrapping?

Every order includes our signature round burgundy gift box at no extra cost, with a soft microfiber cloth inside. It arrives gift ready, so no additional wrapping is needed.

SHIPPING & DELIVERY

How long does delivery take?

All Gemiria jewelry is custom made to order.

Production time: 7 to 10 days. The name is crafted with clean, precise lines, then polished and finished by hand, checked, and hand packed in our signature gift box before it ships.

Delivery time: We deliver worldwide. Most orders arrive within 1 to 2 weeks of shipping, sometimes longer for remote areas. Timeframes are estimates and may vary due to peak seasons or carrier delays.

Order to doorstep: counting from the day you order, most customers receive their jewelry within 2 to 4 weeks.

Tracking included: You will receive real time updates by email once your order ships.

What countries do you ship to?

We ship worldwide!

We deliver to Europe, the Americas, Asia, Africa, the Middle East, and Oceania. Every order ships free, fully tracked and insured, with customs duties paid.

How much does shipping cost?

Shipping is free worldwide on every order, with no minimum. Every order is fully tracked and insured, with customs duties paid.

For faster delivery, FedEx Express is available at checkout for select countries, including the US, UK, Canada, France, Germany, Australia and more.

Will I be charged customs fees or import taxes?

We cover import duties, taxes, and tariffs for all destinations, so you pay nothing extra on delivery.

My tracking shows no updates. What's wrong?

After your order ships, it can take 24 to 48 hours for tracking updates to appear in the carrier's system. Some international tracking may take a few days to update as the package moves between countries. If your tracking hasn't updated for an extended period, email info@gemiria.com with your order number and we will investigate.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the estimated delivery window above, email info@gemiria.com with your order number. We will check the status and help resolve it. If the package is confirmed lost or damaged in transit, we will offer a replacement or a full refund when appropriate.

RETURNS & REFUNDS

Can I return personalized jewelry?

Gemiria specializes exclusively in made to order, personalized jewelry created specifically with your chosen name, text, characters, font, and size.

We accept returns for defective, damaged, or misprinted items within 14 days. Because every piece is made to order with your name on it, returns for a change of mind are not accepted.

Under EU Consumer Rights Directive Article 16(c), personalized goods made to a customer's specifications are exempt from the standard right of withdrawal.

This exemption does not affect your rights if:

  • The item arrives damaged or defective
  • We made an error in production (wrong name, wrong finish, wrong product)
  • The item is materially different from what was ordered

In these cases, we will offer a free replacement or a full refund.

What if I ordered the wrong size?

Unfortunately, we cannot accept returns for sizing errors on your end. Please measure carefully and consult our Fit Guide before ordering. If you're unsure, email us at info@gemiria.com and we'll help you choose the right size.

Please double check sizing before ordering, as custom pieces cannot be resized or exchanged once produced.

How do I request a return?

Contact us at info@gemiria.com within 14 days of delivery with:

  1. Your order number
  2. Photos showing the issue
  3. A short description of the problem

We will respond with next steps as soon as possible.

How long do refunds take?

Refunds are processed within 5 to 7 business days of us receiving your return or approving your claim. It may take an additional 5 to 10 days for the refund to appear in your account, depending on your bank.

WARRANTY & GUARANTEE

What does your warranty cover?

Every plated piece carries a 10 year warranty.

Every 18K Gold Vermeil piece carries a 2 year warranty.

Both cover:

  • Manufacturing defects
  • Premature tarnishing or discoloration
  • Chain or clasp breakage under normal wear
  • Structural issues related to material or craftsmanship

This warranty applies to manufacturing and material defects under normal use.

The warranty does not cover:

  • Loss or theft
  • Damage from misuse, accidents, or improper care
  • Normal cosmetic wear (e.g., minor surface scratches)
  • Damage from third party alterations or repairs

Why the difference? Our plated finishes are made on a stainless steel base, never brass, under a PVD or rhodium finish built to take daily life in its stride. Vermeil is a precious metal piece, solid 925 sterling silver under real 18K gold. It is heavier and warmer in the hand, and like all fine jewelry it asks for a little more care.

What if my jewelry breaks after a long time?

If jewelry breaks due to a manufacturing defect or a premature issue, it may be covered under our warranty: 10 years on plated pieces, 2 years on 18K Gold Vermeil. Email info@gemiria.com with your order number and photos of the issue, and we will review your claim.

How do I make a warranty claim?

Email info@gemiria.com with your order number and clear photos of the issue. We will review your claim and reply as soon as possible with next steps.

MATERIALS & CARE

What makes Gemiria jewelry different and unique?

Two things that most jewelry brands get wrong.

First, the material, and we give you a real choice instead of one compromise.

Three of our finishes are built for a life that does not stop: a stainless steel base, never brass, finished in 18K gold PVD, 18K rose gold PVD or rhodium, with a nickel free finish. Bare sterling silver tarnishes and thin gold plating over brass wears away. These do not. Kind to skin, waterproof, tarnish resistant, and covered for 10 years.

The fourth is 18K Gold Vermeil: solid 925 sterling silver under a thick layer of real 18K gold, at least 2.5 microns of it, nickel free through and through. Heavier in your hand, warmer in color, and the most precious thing we make. It is the one you choose when the moment deserves it.

Second, the script. Most jewelry brands only support basic Latin letters, no accents, no special characters, and certainly no Arabic, Korean, Hebrew, Cyrillic, or Japanese. Gemiria works in six alphabets that write over 200 languages, each name made exactly as it should be.

Because a name that's been stripped of its characters or written in the wrong script isn't really your name.

What is your jewelry made of?

It depends which finish you choose, and that is rather the point.

Gold, Rose Gold and Silver all start with a stainless steel base, never brass. Gold and Rose Gold are finished with an 18K PVD coating. Silver is finished with rhodium, one of the rarest precious metals in the world, valued for its brilliant finish and exceptional durability. All three carry a nickel free finish.

18K Gold Vermeil is a different thing entirely. Underneath is solid 925 sterling silver, and over it sits a thick layer of real 18K gold, a minimum of 2.5 microns. That thickness is the legal definition of vermeil, and most brands using the word work at the 10K minimum rather than 18K.

Why do you use stainless steel and not plain sterling silver?

Because a name piece is not something you should have to take off, and bare sterling silver cannot do that job. It tarnishes quickly, it darkens with water and sweat, and it needs constant polishing.

So we use sterling silver in exactly one place: as the solid core of our 18K Gold Vermeil, sealed under a layer of real 18K gold thick enough that the silver never meets the air.

For everything else we start with a stainless steel base and finish it in rhodium or real 18K gold. That is what lets you wear a Gemiria piece in the shower, at the beach and to sleep, for years, and why we back it for ten.

Is the jewelry real gold or silver?

In 18K Gold Vermeil, yes. It is solid 925 sterling silver with a thick layer of real 18K gold over it, a minimum of 2.5 microns.

Our Gold, Rose Gold and Silver finishes are not solid precious metal. They are made on a stainless steel base finished with 18K gold PVD plating, 18K rose gold PVD plating or rhodium plating. That is a deliberate choice. It makes them waterproof, tarnish resistant and far more durable for everyday wear than traditional precious metal jewelry, with a nickel free finish that is kind to sensitive skin, at a price that is not precious metal money.

Will it turn my skin green?

No. Skin turns green because of the brass or copper underneath cheap plating, and no Gemiria piece is built on either. Our plated finishes sit on a stainless steel base with a nickel free finish, and 18K Gold Vermeil is solid sterling silver under real 18K gold, nickel free through and through.

Is it hypoallergenic?

Yes. Our Gold, Silver and Rose Gold finishes are made on a stainless steel base, never brass, with a nickel free finish: the surface that touches your skin is 18K gold, rhodium or 18K rose gold. That is why most sensitive skin wears them happily every day, with no green marks and no irritation.

If you have a diagnosed nickel allergy, choose 18K Gold Vermeil. It is solid 925 sterling silver under real 18K gold, nickel free through and through. Our K-pop pieces come in the plated finishes only, so if you have a diagnosed nickel allergy and want one of those, write to info@gemiria.com before you order.

Is it really waterproof?

Our Gold, Rose Gold and Silver finishes, yes. They are designed for everyday wear including showering and swimming. A stainless steel base under a PVD or rhodium finish gives strong protection against rust and tarnish under normal conditions.

18K Gold Vermeil is the exception, and we would rather tell you now than have you find out later. It is a precious metal piece, so take it off before you swim, before a long soak and before perfume. Treated that way it stays beautiful for years.

How do I clean my jewelry?

Your order includes a Gemiria microfiber cloth. Use it to gently wipe your piece after exposure to lotions, perfumes, or saltwater. No special cleaners needed. Store in your included gift box when not wearing.

What should I avoid?
  • Abrasive cleaners or polishing cloths (unnecessary and can scratch)
  • Bleach, chlorine and strong acids (a swim in a chlorinated pool is fine, soaking it is not)
  • Forceful bending or pulling (it's durable, not indestructible)
How long will my jewelry last?

With normal wear, years. Stainless steel is highly durable and PVD coating is made for everyday use, which is why every plated order carries a 10 year warranty against manufacturing defects and premature issues under normal wear.

18K Gold Vermeil carries a 2 year warranty. It is the more precious of the two and asks for a little more care, the way fine jewelry always has.

SIZING & FIT

What sizes do you offer?

Necklaces: S (14" / 35cm) sits high on the collarbone, M (16" / 40cm) falls just below it and is our most popular, L (18" / 45cm) sits lower for a relaxed layered look. Every necklace includes a 2" / 5cm extender, so S adjusts to 40cm, M to 45cm and L to 50cm.

Bracelets: Standard (5" / 13cm) and Large (6.5" / 16.5cm). Those numbers are the chain. Your nameplate sits in the run of it and adds its own width, and every bracelet includes a 1.6" / 4cm extender, so the finished bracelet is comfortably larger than the chain length suggests.

Anklets: Standard (9" / 23cm) and Large (11" / 28cm), each with the same 1.6" / 4cm extender.

Rings: In Gold, Silver and Rose Gold, an adjustable open band, one size. In 18K Gold Vermeil, a closed band made to your size, US 4 to 12, which cannot be resized afterwards.

Earrings: Universal fit.

Letter sizes: on necklaces Small 0.4" / 10 mm, Medium 0.5" / 13 mm and Large 0.65" / 16 mm, measured from the top of the tallest letter to the bottom of the lowest. K-pop necklaces run 8, 10 and 13 mm. On bracelets and anklets Small 0.25" / 6 mm, Medium 0.3" / 8 mm and Large 0.4" / 10 mm. The live preview shows the exact size of your name before you order.

How do I know what size to order?

Click the "Fit Guide" or "Fit & Font Guide" link on any product page for detailed sizing recommendations with photos and measurements.

Quick guide:

  • Necklaces: M (16" / 40cm) suits most people. S sits higher, closer to a choker. L sits lower and layers well. The 2" / 5cm extender gives you room either way.
  • Bracelets: The size you pick is the chain, not the whole bracelet. Your nameplate adds its own width on top of it, a longer name adds a little more, and the 1.6" / 4cm extender adds more again. Standard suits most wrists. Choose Large for a broader wrist, or if you like a bracelet to sit loose rather than close. If you are unsure, email info@gemiria.com with your wrist measurement and we will tell you which one to take.
  • Rings: In Gold, Silver and Rose Gold, the adjustable band fits all finger sizes, so no measuring is needed. In 18K Gold Vermeil, choose your US size from the size guide on the product page. Between two sizes? Take the larger one.
Can I adjust the ring size myself?

In Gold, Silver and Rose Gold, yes. Those rings are adjustable open bands. Slide it onto your finger and gently squeeze to adjust it to your exact size. If you need to resize later, you can adjust it again, but try to get it right the first time, because frequent bending back and forth can stress the metal.

18K Gold Vermeil rings are different. They are closed bands made to the size you choose, so please do not try to bend them, and they cannot be resized afterwards. If you are unsure of the size, email info@gemiria.com before you order and we will help.

What if the bracelet doesn't fit?

The size you chose is the chain length. Your nameplate adds its own width on top, and the 1.6" / 4cm extender adds up to 4cm more, so there is real room to adjust once it arrives. Because each piece carries your name we cannot take back a bracelet ordered in the wrong size, so if you are between sizes, email info@gemiria.com with your wrist measurement before you order and we will tell you which one to take.

PAYMENT & SECURITY

What payment methods do you accept?
  • Credit and debit cards (Visa, Mastercard, Amex, Maestro)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Alipay (where available)

Discover and Diners Club cards work too. Just choose PayPal at checkout and pay with your card through it.

Every payment is encrypted and processed by Shopify Payments or PayPal.

Is my payment information secure?

Yes. We never see or store your payment details. All transactions are encrypted and processed by Shopify, which is PCI DSS Level 1 compliant (the highest security standard in the payment industry).

When will I be charged for my order?

You are charged immediately at checkout. Production begins shortly after purchase and typically takes 7 to 10 days. You will receive an email about it as well as a tracking number once it has shipped.

Can I use multiple discount codes?

Only one discount code can be applied per order. Our automatic discount, 20% off every piece after the first, applies on its own at checkout, so it stacks with your code.

Why was my payment declined?

Common reasons:

  • Insufficient funds
  • Incorrect card details (expiration date, CVV)
  • Your bank flagged the transaction as suspicious (international purchase)
  • Billing address doesn't match your card

If your payment is declined, try:

  1. Checking your card details again
  2. Using a different payment method (PayPal, Apple Pay)
  3. Contacting your bank to authorize the transaction

Using a Discover or Diners Club card? Choose PayPal at checkout instead. Your card will go through there.

If it still won't go through, email info@gemiria.com and we'll sort it out with you.

CONTACT & SUPPORT

How do I contact customer support?

Email: info@gemiria.com

Write any time. A person reads every message and you will usually hear back within one business day.

Can I track my order?

Yes. You'll receive a tracking link via email as soon as your order ships. You can also log into your account on gemiria.com and view order status under "Order History."

Can I change my delivery address after ordering?

Yes, but only within 24 hours of placing your order. After that, your order may already be in production and we may not be able to change shipping details. Email us immediately at info@gemiria.com if you need to update your address.

STILL HAVE QUESTIONS?

Write to us and a person answers, usually within one business day.

Get Your Name Right

The names we love, written exactly as they should be. Six alphabets, over 200 languages, every accent, every character.

Safe for Your Skin

Kind to skin. Never brass, never green. Nickel allergy? Choose our 18K Gold Vermeil.

Wear It 24/7

Our steel finishes are fully waterproof and tarnish resistant. Shower, swim, sweat, sleep. Never take it off. Most jewelry wears down with daily life. Gemiria's is built for it.

Gift Box Included

Every piece arrives in a Gemiria gift box, ready to give. No extra wrapping, no rushing to a store. Just a gift that's already beautiful.